Western Union has joined forces with HCLTech to shift towards an AI-driven, platform operation model in order to enhance customer experiences while increasing resilience of infrastructure.
Strategic Collaboration Highlights
Establishment of an Advanced Technological Center in Hyderabad The agreement provides for the establishment of an advanced technological center centered in Hyderabad that will focus on talent and innovation development.
HCLech will utilize AI solutions, such as FENIXAI AI Force and AI Force, to increase Western Union’s channel and platform capabilities.
Western Union President and CEO Devin McGranahan highlighted how HCLTech’s capabilities will assist their goal of providing high-quality financial services globally.
Implications for the Financial Services Industry
AI collaboration in the financial services sector is an expanding trend that utilizes AI to advance digital transformation efforts and increase customer satisfaction. Implementation of AI-powered operating models aims at increasing efficiency, flexibility, and creativity within operations.
